Is Lufthansa a good airline? – Curious Expeditions
Lufthansa, Germany’s flag carrier, is widely regarded as a solid choice for international travel thanks to its robust safety culture, broad global network, and polished premium cabins. That said, travelers sometimes report uneven customer service and variable punctuality, which can make experiences inconsistent. Whether Lufthansa is “good” for you depends on what you value most: reliability and reach, or consistently responsive service.
At a glance
- Strengths: Excellent safety record, modern fleet, extensive network and Star Alliance connectivity, well-regarded premium cabins.
- Trade-offs: Inconsistent customer support during disruptions, fluctuating on-time performance, typically higher fares than low-cost carriers.
Network and connectivity
Lufthansa connects hundreds of destinations across Europe, the Americas, Africa, and Asia, anchored by major hubs in Frankfurt and Munich. Its role in Star Alliance enables smooth itineraries and mileage accrual across partner airlines, which is particularly helpful for complex trips and access to less-served destinations.
Cabins and onboard experience
Premium cabins are a standout. Business and First Class offer spacious seating, refined dining, and attentive service, with exclusive ground amenities in select hubs. Economy provides a competent, if compact, experience with complimentary meals on many long-haul routes. Wi‑Fi is available on numerous aircraft, and most long-haul flights include a varied in‑flight entertainment library.
Safety and reliability
Lufthansa maintains a strong safety reputation supported by rigorous training, disciplined maintenance, and investment in modern aircraft and systems. Operational efficiency is generally strong, though on-time performance can swing due to weather, airspace congestion, and ground disruptions common at busy European hubs.
Customer service and disruptions
Customer support is the airline’s most frequent pain point. Travelers cite long wait times and inconsistent resolution during irregular operations. Building buffer time for connections, knowing your passenger rights, and using self-service tools where possible can help mitigate stress during disruptions.
Pricing and value
Lufthansa is not a budget carrier. Fares often reflect full-service inclusions, alliance benefits, and network breadth. Value-conscious travelers should compare total trip costs (baggage, seat selection, schedule, and connection quality) rather than headline fares alone.
FAQs
1) Is Lufthansa safe?
Yes. The airline is known for rigorous training, disciplined maintenance, and continuous investment in safety technologies.
2) What is Lufthansa’s baggage policy?
Allowances vary by fare and route. Economy often includes one checked bag on many long-haul itineraries, while premium cabins include more. Always confirm your specific ticket rules.
3) Does Lufthansa have in‑flight entertainment?
Most long‑haul aircraft offer seatback entertainment with films, series, music, and games; short‑haul offerings vary by aircraft and route.
4) How is the food on board?
Complimentary meals and beverages are common on long‑haul flights in Economy, with upgraded multi‑course dining in Business and First. Special meals can typically be requested in advance.
5) Are the seats comfortable?
Business and First provide spacious seating with lie‑flat options on long‑haul flights. Economy seats are standard for the industry, with comfort varying by aircraft and seat pitch.
6) How does Lufthansa handle delays?
Support during irregular operations can be uneven. If delayed, monitor your booking, consider self‑rebooking tools, and leave generous connection time on tight itineraries.
7) Is Wi‑Fi available?
Many aircraft feature onboard Wi‑Fi. Availability and pricing can vary by route and aircraft type.
8) What should I expect from customer support?
Responsiveness can vary, especially during widespread disruptions. Having your booking details handy and using digital self‑service options can speed resolution.
9) What about cancellations and refunds?
Rules depend on the fare type. Some tickets are nonrefundable; flexible fares allow changes or refunds, often with fees. Review conditions before booking.
10) Is paying for a premium cabin worth it?
If you value space, privacy, priority services, and elevated dining, Lufthansa’s premium cabins deliver strong value on long‑haul routes.
11) How does Lufthansa compare with other European carriers?
It ranks highly for network depth, safety, and premium experience, while customer service consistency and punctuality can lag at busy times.
12) How can I find better fares on Lufthansa?
Book early for popular dates, be flexible with travel days and airports, and watch for sales. Considering shoulder seasons can also lower prices.
Bottom line
Lufthansa is a dependable, safety‑focused airline with exceptional network reach and strong premium products. Travelers who prioritize service consistency above all else may find experiences uneven, but for many, the combination of connectivity, fleet quality, and onboard standards makes Lufthansa a solid—and often convenient—choice.
